SASSA Change Phone Number for SRD Grant Online in [2025]

Do you Need to update your phone number for your SASSA SRD grant in 2025? Not sure how to make this change online? Many grant recipients face this challenge, but don’t worry. You can easily update your contact details without visiting a SASSA office, and we’ll show you exactly how.

SASSA Status Check

How to Change SRD Phone Number? (Quick Answer)

To update your SASSA phone number for the SRD R350 or other grants, follow these steps:

Access the SASSA services portal at srd.sassa.gov.za/sc19/contact

Enter your 13-digit South African ID number and 6-digit application ID for verification.

Select the “Change Phone Number” option.

Provide your new cell phone number.

Receive and enter the one-time pin (OTP) code sent to your new number for confirmation.

Submit the change request.

Wait 14 days for SASSA to verify your new contact details.

Avoid frequent number changes, as it can delay application approvals and payment verification.

Contents

1 How to Change SRD Phone Number? (Quick Answer)
- 1.1 Why Change Your SASSA Phone Number?
2 The Process of SASSA Change Phone Number (Step by Step Guide)
3 How to Change SRD Phone Number without Application ID?
4 How to Change SRD Phone Number without Application ID Online?
5 How to Fix “Invalid” Phone Number on SASSA?

Why Change Your SASSA Phone Number?

There are two primary reasons why you might need to change your SASSA phone number:

Incorrect Contact Information in the SASSA Grant Application: It’s essential to maintain accurate contact details to ensure that you receive your grants without any issues.
Sim Card Lost or Cell Phone Stolen: If you’ve lost your SIM card or had your cell phone stolen, it’s crucial to update your contact information to prevent any unauthorized access.

The Process of SASSA Change Phone Number (Step by Step Guide)

The process to change your SASSA phone number for SRD R350 and other grants is straightforward and consistent across various grant types. Follow these steps:

Step 1: Access the SASSA Services Portal

Visit the SASSA services portal at https://srd.sassa.gov.za/sc19/contact

Step 2: Provide Your Information

Enter your 13-digit South African Identity Number in the “ID Number” box.
Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
Click “Submit” to verify your identity as the original applicant.

Step 3: Change Your Phone Number

Select “Change Phone Number.”
Provide your new cell phone number to update your SASSA application contact details.

Step 4: Verification

You’ll receive an SMS containing a One-Time Pin (OTP) on the provided cell phone number for verification.
Enter the SASSA OTP code and click “Verify Pin.”

Step 5: Confirmation

You’ll receive another message to confirm your request to change your cell phone number.
Click “Submit” to approve the number change.

Step 6: Verification Period

Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.

It’s important to note that SASSA advises against frequent cell phone number changes, as this may lead to delays in SASSA reapplication approval and payment verification.

How to Report SRD Lost Phone Number to SASSA in 2025?

Here’s how to report SASSA about SRD Lost Phone Number:

Access the official SASSA website at https://srd.sassa.gov.za/sc19/auth
Locate and click on the “Report Lost or Stolen Phone” option
When prompted, enter your valid 13-digit South African ID number
Confirm that your SASSA-registered mobile number was altered without your consent
Select “Yes” to formally lodge a report about the unauthorized cell phone change
SASSA will send a confirmation acknowledging receipt of your report
Now, initiate the process to update your mobile number details by following the standard procedure outlined earlier
Allow a 14-day window from the report date for SASSA to thoroughly verify your new contact information before reinstating grant payments

Swiftly reporting a lost, stolen, or compromised SASSA phone number is an essential security measure. It mitigates the risk of fraudsters exploiting your personal details to unlawfully access and divert your rightful social relief funds.

Promptly initiating this process ensures SASSA can take the necessary precautions to safeguard your account’s integrity.

Important Reminder for Beneficiaries

Regularly log in to your SASSA account to check your SASSA status. If it displays ‘record not found,’ contact the SASSA helpline at 0800 601 011 to block your payments.
Proceed to the Change Phone Number process online to update your contact details.
Wait for 14 days (2 weeks) from the date of the requested change in your SASSA phone number to have your phone number successfully updated for your grant payments.

How to Change SRD Phone Number without Application ID?

Here’s how you can change SRD Phone Number without Application ID.

1. Visit Your Nearest SASSA Office

Locate the nearest SASSA branch and inform the staff you need to update your mobile number for the SRD grant.

2. Provide Identification and Current Number

Present your South African ID and current registered phone number to verify your identity.

3. Complete the Contact Update Form

Fill out the form accurately with your new mobile number and other required details.

4. Submit the Form

Hand over the completed form to the SASSA staff for processing the phone number change.

4. Receive Confirmation

SASSA will send a confirmation message to your old and new numbers once the update is complete.

5. Keep New Number Secure

Safeguard your new contact information to prevent unauthorized access to your SASSA account.

By following these steps, you can easily update your SASSA SRD phone number without needing an application ID, ensuring seamless communication regarding your social grant. But if you are thinking of changing SRD Phone number without application ID online, you might need to think again.

How to Change SRD Phone Number without Application ID Online?

You cannot Change your registered phone number for the SASSA Social Relief of Distress (SRD) grant online without application ID number. Be wary of websites claiming easy updates without ID verification, as SASSA requires confirmation to change applicant details to prevent fraud. The safest way is to contact SASSA directly through official channels like phone, email or in-person.

How to Fix “Invalid” Phone Number on SASSA?

If SASSA says your new phone number is “invalid”, first check you entered it correctly. It must start with 0 and have 9 digits, no spaces. A typo can cause the error. Make sure to use a mobile number, not a landline.

If the number format is right, try these fixes: Use a different web browser like Chrome or Firefox. Clear your browser’s cache and cookies. Restart your computer or phone.

Still getting the “invalid” message? Contact SASSA support at 0800 60 10 11. Explain the troubleshooting steps you tried. Having your SASSA ID number ready helps them assist you faster. You can also link your WhatsApp to ensure reliable code delivery.